Spearheaded end-to-end data analysis for a large-scale AI data annotation team, tracking KPIs such as Quality Score, AHT/NHT, Occupancy, Utilization, Task Completion Rate, and Precision Score, driving a 15–20% improvement in operational efficiency for Meta’s AI projects.
Utilized Meta’s proprietary SRT annotation tool to extract and analyze annotator-level performance data, enabling accurate tracking of productivity and quality metrics across the team.
Built and maintained SQL-powered dashboards using Power BI and Excel, enabling real-time performance monitoring that allowed leadership to identify bottlenecks and reduce task delays by 25%.
Automated weekly and monthly reporting pipelines using Python (Pandas, NumPy), reducing manual reporting time by 35% and ensuring timely delivery of insights for stakeholder reviews.
Delivered actionable recommendations that led to a 30% reduction in rejected/skipped tasks and a 12% improvement in average handling time (AHT) across the team.
Partnered with Operations, QA, and Senior Managers to align insights with business goals, supporting SLA compliance and driving continuous process optimization.